Your privacy is important to us. This policy explains how we handle your personal information

We are dedicated to delivering the highest level of advice and service. Your satisfaction is our top priority, and we've designed our processes to ensure you are at the center of everything we do. To achieve this, we will:

• Be open, honest, and transparent in all our interactions with you.

• Never prioritise our interests over yours.

• Communicate clearly, promptly, and without unnecessary jargon.

• Regularly seek your feedback to ensure our services meet your expectations and identify areas for improvement.

Financial Services Compensation Scheme (Are you covered by FSCS?)

Yes, we are covered by the FSCS. If we are unable to fulfill our obligations, you may be entitled to compensation, depending on the type of business and the circumstances of your claim. For mortgage advising and arranging, the coverage is up to a maximum of £50,000. More information about the compensation scheme is available from the FSCS.

Who regulates us? The Financial Conduct Authority (FCA)

We are regulated by the FCA, which oversees financial services in the UK. You can verify our authorization and permitted activities on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk/firms/systems-reporting/register or by calling the FCA at 0800 111 6768. Look for Zeo Finance Ltd, FCA number 915386.

Data Protection

The information you provide is protected under the Data Protection Act 2018. By signing this document, you consent to us and any associated company processing your personal data, both manually and electronically, for the purposes of providing advice, administration, and management.

“Processing” includes obtaining, recording, or holding information, as well as transferring it to associated companies, product providers, the FCA, or any statutory, governmental, or regulatory bodies. This also includes, where necessary, sharing information with solicitors or debt collection agencies for legitimate purposes.

To provide our services, we may need to transfer your personal information to parties outside the European Economic Area (EEA) to countries without data protection laws equivalent to those in the UK. If this occurs, we will take reasonable steps to ensure the privacy of your information.

We may also contact you or share your details with associated companies to inform you (including by telephone) about other products, promotions, or related marketing opportunities that may interest you.

The information provided may include sensitive personal data under the Act, such as details about your physical or mental health, criminal history, political opinions, religious beliefs, sexual life, or trade union membership.

If you wish to stop us or any associated company from processing your personal data or sensitive personal data, or from contacting you for marketing purposes, please reach out to our Data Protection Officer at 0303 123 1113 or in writing at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

You can rest assured that we and our associated companies will treat your personal and sensitive data as confidential, processing it only for legitimate purposes. We will ensure that your information is accurate, up-to-date, and retained only as long as necessary. We will also take steps to protect your data from unauthorized access, unlawful processing, accidental loss, destruction, or damage.

Subject to certain exceptions, you have the right to access your personal and sensitive data held by us. A fee may apply (subject to the statutory maximum) for providing you with this information.